Overview

We value your satisfaction with your purchase and are committed to providing you with the best online shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

Returns

• Eligibility: You have 30 calendar days to return an item from the date you received it.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• Proof of Purchase: Your item needs to have the receipt or proof of purchase.

Return Process

1. Contact Us: Notify our customer service team at customer_service@example.com or call us at (123) 456-7890 with your order details and reason for the return.
2. Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send back your item.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

• Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at customer_service@darlingdecorations.org with your order details.

Non-returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

Contact Us

If you have any questions on how to return your item to us, please contact our customer service team at customer_service@darlingdecorations.org or call us at (123) 456-7890.